Your Step-By-Step Sign Up Guide

Man relaxing in front of laptop after signing up using fast, reliable and affordable internet.

By: Sashe-Leigh Padiachy and Ursula Dietrichsen

What could be a more stressful experience than signing up for a service online? We know that many of us go through phases of confusion and frustration, unsure of what to expect and often get stuck on a single step - ultimately abandoning the process entirely.

To help you avoid this when you sign up for a WIRUlink uncapped wireless or fibre internet service, we’ve created a straightforward guide below. Our online sign-up process has been strategically designed to be quick and hassle-free, ensuring you know what to expect without any delays.

In this article, we'll walk you through each step of the online sign-up process, from selecting the right package to double-checking your fees. Follow these steps, and you'll enjoy WIRUlink's fast, reliable and affordable uncapped wireless or fibre internet in no time.

WIRUlink’s Step-by-Step Sign-Up Process:

1) Complete a Coverage Check

Begin by doing a simple coverage check to see whether you have WIRUlink services available in your area.

Tip: Try to drop the pin on the roof of the house/building you are inquiring for. This will give a more accurate coverage result.

Do a WIRUlink coverage check here

2) Choose Your Service

Great! You just completed the coverage check, now you can decide which WIRUlink service you’d like. Whether you're looking for wireless internet or fibre, we have options tailored for you.

Tip: If you need internet for multiple users or heavy usage, and fibre is available in your area, it's often the best choice. However, if you're in an area without fibre access or have lighter internet needs, wireless internet can be a more practical and cost-effective solution.

3) Choose Your Package

Now you can select the package that best suits your speed and pricing needs. WIRUlink has a variety of options available so that you can get fast internet without breaking the bank.

Tip: If you're unsure about what speed to select, pop our Support team a quick WhatsApp for some guidance.

4) Choose Your Term

Choose the contract term that works best for your current financial situation. We offer flexible terms to suit your needs - the three options include Monthly, 12-Month or 24-Month contract terms.

5) Pick the Correct Router

Selecting the right router is crucial for optimal performance. You can decide to use your existing router at no extra cost or choose a new router.

*Recommendation from a WIRU Sales Rep: We suggest the Mikrotik Hap Ac2 Router, which offers flexibility and allows for future upgrades.

6) Select Warranty Type for Hardware

We highly recommend the Advanced Warranty, which includes lightning and power surge protection, for only R 63.13 (including VAT). This small investment ensures protection and peace of mind in case of unforeseen damage.

Tip: Selecting the Advanced Warranty will protect your router and outdoor radio during lightning seasons, which is usually one of the main reasons for equipment replacements.

You can view the WIRUlink Advanced Equipment Warrranty T&Cs here.

7) Add your personal information

This step would include your standard personal information and any important supporting documentation.

8) Lastly, Double-Check Your Fees

Double-check the fees to ensure they match your selections. You’re welcome to review your contract before placing your order. Once confirmed, simply place your order and start enjoying WIRUlink internet!

Person using fast internet connection to type card details into laptop.

Important Tips for a Smooth Sign-Up Process with WIRUlink

Signing up for our internet packages is a breeze. However, we want to ensure your experience is even smoother. Here are some vital tips to guarantee a smooth sign-up process.

Prepare Your Supporting Documentation: Have your ID, bank statement, and other necessary documents ready when signing up.
Router Options: While you can use your own router, we recommend using our routers as they are tailored for our packages.
Transparent Fees: Costs are shown three times before placing the order to ensure transparency and avoid any disputes over "hidden" fees.
Fibre Activation Fee: If you're opting for fibre, please note that there may be an activation fee charged by the fibre network you’re signing up for.
Lead Time: It typically takes 3-7 working days to complete your installation, depending on how many bookings our team has, weather conditions etc. We appreciate your patience as our expert team works hard to get you connected as soon as possible.

WIRUlink customer service review from a satisfied home fibre user.

Need Assistance?

We understand that online processes can be tricky. That's why our sales representatives are always ready and willing to help. If you get stuck at any point during your sign-up, give us a call or you can WhatsApp us on +27 10 595 0000.