WIRUlink Legal Documents
Everything you need, all in one place.
We believe every customer should have easy access to the documents that explain how our services work. Whether you're signing up for Home Fibre, Business Fibre, Wireless Internet, Voice Services, or enterprise connectivity, you'll find the latest legal documents right here.
Our legal documentation is written to protect both our customers and WIRUlink while keeping expectations clear from day one.
Whether you're connecting a home in Cape Town, running a business in Sandton, or expanding operations across Durban, these documents apply to the services you receive from WIRUlink throughout South Africa.
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Always Current
This page reflects the most recent versions of our customer agreements and policies — updated continuously as regulations evolve.
POPIA Compliant
Every document is aligned with South African legislation, including POPIA, PAIA, and the Consumer Protection Act.
Document Library
Download Legal Documents
Access the latest versions of our customer agreements, policies, and legal documentation.
Customer Agreements
5 Documents
Privacy & Data Protection
2 Documents
Promotion & Events
11 Documents
Promotion terms and conditions
Black Friday 2018 and Cyber Monday 2018 Terms and Conditions
Black Friday 2019 Terms and Conditions
Black Friday 2020 - Terms & Conditions
Holiday Speed Upgrades 2021/2022 - Terms & Conditions
Zwartkop Airshow Competition terms and conditions 2019
Wacky Wireless Terms And Conditions
WIRUlink & Vuma Core Promotion Terms And Conditions
WIRUlink VUMA Home Fibre Competition Terms & Conditions
WIRUlink Terms & Conditions 25% off Wireless Internet Access for three months
Cyber November 2024 - Terms & Conditions
Service Policies
4 Documents
Transparency
Why These Documents Matter
Every agreement has been created to make your experience with WIRUlink straightforward and transparent.
They explain things like:
Our goal is simple: no hidden surprises, just clear information.
01
Your rights as a customer
02
Our responsibilities as your ISP
03
Billing and payment processes
04
Installation expectations
05
Network usage guidelines
06
Privacy and data protection
07
Service cancellation procedures
08
Fault reporting and support processes
Data Protection
Your Privacy Matters
Protecting your personal information is part of everything we do.
Whether you're ordering residential fibre or enterprise connectivity, your information is handled responsibly and securely.
POPIA
COMPLIANT
Our Privacy Policy explains
What we collect & why
What information we collect
Why we collect it
How your information is protected
When information may be shared
Your rights under South Africa's POPIA legislation
Plain Language
Understanding Our Policies
Acceptable Use Policy
Our network is designed to deliver reliable performance for everyone. The Acceptable Use Policy explains what is considered normal, responsible use of our internet services and helps protect the quality of the network for all customers.
Network IntegrityService Level Agreements
Business customers receive clearly defined service commitments. Our Service Level Agreements outline:
- Response times
- Fault resolution targets
- Support availability
- Service expectations
- Escalation procedures
Billing Policies
Our billing documentation explains:
- Monthly billing cycles
- Payment methods
- Debit orders
- Outstanding accounts
- Service suspensions
- Account reactivation
Everything is explained in plain language to help avoid confusion.
Transparent Billing
South African Law
Legal Compliance
WIRUlink operates in accordance with South African legislation and industry requirements.
01
POPIA
Protection of Personal Information Act
02
PAIA
Promotion of Access to Information Act
03
EC
Electronic Communications regulations
04
CPA
Consumer Protection Act (where applicable)
Always up to date. As regulations change, our documentation is updated to reflect the latest requirements.
Support Centre
Frequently Asked Questions
Are these the latest legal documents?
Yes. This page always contains the most current versions of our customer agreements and policies.
Do these documents apply to all services?
Most documents apply across our services, while some are specific to Home Fibre, Business Fibre, Wireless Internet, Hosted PBX or Voice Services.
Can I download the documents?
Yes. Every document is available as a downloadable PDF for your records.
What happens if a policy changes?
When a document is updated, the latest version replaces the previous one on this page. Where required, affected customers will be notified.
I can't find the document I'm looking for.
Our support team can help. Contact WIRUlink and we'll provide the correct documentation.
Are my personal details protected?
Yes. WIRUlink follows POPIA requirements and explains exactly how your information is collected, stored and protected in our Privacy Policy.
Where can businesses find Service Level Agreements?
Business SLAs are available under the Service Policies section and are provided as part of applicable business services.
Can I request printed copies?
Yes. If you need documentation for compliance or procurement purposes, our team can assist.
Speak to a Specialist
Need Help Understanding a Document?
Legal documents shouldn't be difficult to understand. If you have questions about our terms, privacy policy, billing agreements or service conditions, our team is happy to explain anything before you place an order.
Ask questions before signing up
Get help choosing the right agreement
Business procurement assistance
Enterprise documentation support
Compliance document requests
Why WIRUlink
Why Choose WIRUlink?
Clear and transparent customer agreements
Built on a foundation of trust — every agreement is designed to be straightforward, honest and free of unnecessary complexity.
Easy-to-download documentation
POPIA-compliant privacy practices
Business-ready compliance documentation
Trusted South African ISP
Dedicated support for home and business customers
Regularly updated policies
Straightforward terms without unnecessary complexity
Talk to us